FAQ's About Company
Schindeler Diamonds & Jewelry is an initiative founded by Stefan Bracke. We are responsible for processing personal data as outlined in our privacy statement. For privacy inquiries, feel free to contact us at info@schindeler.eu.
For any questions or concerns related to your privacy, please reach out to us at info@schindeler.eu.
We collect and process your name, email address, address, and necessary bank details to provide our services effectively based on our agreement. Without these details, we can’t fulfill our agreement. See Article 2 of our Privacy Policy for more details.
In the event of a complaint, we’ll process your name, email, and complaint details to find the best solution. These details are kept until the issue is resolved.
When you fill out our contact form, we process your name, email and provided information. This data is retained until your query is addressed.
We are currently not using reviews on our website. If you want to give feedback you can always sent an email to info@schindeler.eu.
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Need assistance? Check out the Contact page here!
You can fill out a contact form and we will answer as soon as possible.
FAQ's About Orders
Ordering with us is easy! Simply browse our collection, select your desired items, and add them to your cart. Then, proceed to checkout to finalize your order.
We understand things might change. If you need to modify or cancel your order, please contact our support team as soon as possible. We’ll assist you accordingly. Contact: order@schindeler.eu
You can easily track your order by logging into your account and navigating to the order history section. There, you’ll find real-time updates on your order’s status.
We accept various payment methods, including credit cards, debit cards, and PayPal. Choose the option that suits you best during checkout.
Shipping times vary depending on your location and the shipping method chosen. You can find estimated delivery times during the checkout process.
We’re sorry for any inconvenience. If you receive a damaged or incorrect item, please contact our customer support immediately. We’ll arrange for a replacement or refund.
To initiate a return or exchange, please contact our customer support within [number of days] days of receiving your order. We’ll guide you through the process.
If you need to change the shipping address, please reach out to our support team as soon as possible. We’ll do our best to accommodate your request.
FAQ's About Mollie
Mollie Payments is our trusted payment processing partner. They offer a secure and efficient way for you to make payments on our website.
Yes, Mollie Payments is committed to ensuring the security of your payment information. They use encryption and comply with industry standards to protect your data.
If you encounter any payment-related issues, please reach out to our customer support team. We’ll work with Mollie Payments to resolve the issue promptly.
At this time, Mollie Payments does not store your payment information for security reasons. You’ll need to enter your payment details each time you place an order.
We do not charge any extra fees for using Mollie Payments. However, please review their terms and conditions for any potential processing fees they may apply.
If your payment is declined, double-check your payment information for accuracy. If the issue persists, contact Mollie Payments or your card provider for assistance.
Absolutely. If you’ve made a duplicate payment, please contact our customer support team, and we’ll arrange for a refund as soon as possible.
No, your payment information is not shared with third parties. Mollie Payments maintains strict privacy and security measures.
No, you do not need a Mollie Payments account to make a payment on our website. Simply choose your preferred payment method during checkout.